AITO Services

Trained specialists, genuine parts, and support built around the car from first service to long-term ownership.

Expert care for your AITO vehicle. Our certified technicians use genuine parts and advanced diagnostics to keep your vehicle performing at its best.

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Customer

Prioritize customer needs throughout the entire ownership journey
Active

Proactively anticipate emerging needs and resolve mobility-related concerns before they arise
Respect

Foster trust by upholding a foundation of respect, delivering on quality commitments, and adhering to professional service standards
E-Service

Leveraging digital intelligence, AITO services are made more efficient and
convenient

Intelligent Services

Through intelligent remote diagnosis and OTA (Over-The-Air) technology, AITO provides customers with an intelligent service experience featuring "proactive prediction and remote resolution", making vehicle usage more convenient and carefree

Roadside Assistance

Always on call, protection for every scenario. Whether it's a daily commute hiccup or challenging off-road conditions, AITO Roadside Assistance is always online, ensuring customer's peace of mind on every journey.

My AITO App

This all-in-one platform integrates remote vehicle control, one-touch service booking, and more, placing ultimate convenience at customer's fingertips.

Intelligent Contact

Personalized support from 9:00 AM to 8:30 PM, with real people available in Arabic and English, supported by intelligent systems and overseas service experts.

Warranty

AITO warranty ensures trustworthy and comprehensive services to keep the vehicles at their optimal conditions. Comprehensive protection makes every trip with AITO safe and sound.

Genuine Parts

AITO standard means components are co-developed with the vehicle, rigorously crafted to ensure seamless performance and a perfect fit for customer's AITO.

Parts Distribution

AITO's Parts Distribution Center (PDC) is established in Jebel All Free Zone, Dubai, which ensures instant parts delivery for the maintenance and repair

Service Booking

Book maintenance or repair simply by providing a few details

Intelligent Services

Through intelligent remote diagnosis and OTA (Over-The-Air) technology, AITO provides customers with an intelligent service experience featuring "proactive prediction and remote resolution", making vehicle usage more convenient and carefree
Roadside Assistance

Always on call, protection for every scenario. Whether it's a daily commute hiccup or challenging off-road conditions, AITO Roadside Assistance is always online, ensuring customer's peace of mind on every journey.
My AITO App

This all-in-one platform integrates remote vehicle control, one-touch service booking, and more, placing ultimate convenience at customer's fingertips.
Intelligent Contact

Personalized support from 9:00 AM to 8:30 PM, with real people available in Arabic and English, supported by intelligent systems and overseas service experts.
Warranty

AITO warranty ensures trustworthy and comprehensive services to keep the vehicles at their optimal conditions. Comprehensive protection makes every trip with AITO safe and sound.
Genuine Parts

AITO standard means components are co-developed with the vehicle, rigorously crafted to ensure seamless performance and a perfect fit for customer's AITO.
Parts Distribution

AITO's Parts Distribution Center (PDC) is established in Jebel All Free Zone, Dubai, which ensures instant parts delivery for the maintenance and repair
Service Booking

Book maintenance or repair simply by providing a few details

Roadside Assistance

Always on call, protection for every scenario.
Whether it's a daily commute hiccup or challenging off-road conditions, AITO Roadside Assistance is always online, ensuring customer's peace of mind on every journey.

Services Include

Towing service
Emergency tire service
Fuel delivery
Battery jump-start
Desert recovery & towing
Vehicle lockout service

Intelligent Services

AITO vehicles feature advanced intelligent remote diagnostics and Over-The-Air (OTA) update technology, providing a convenient, intelligent, and proactive ownership experience.

Over-The-Air (OTA) Updates

Customer can update vehicle's software remotely to access new features and performance enhancements without visiting the service center, continuously improving the customer driving experience.

Convenient & Efficient

When an update is ready, a single tap on central screen installs it instantly, anywhere-eliminating unnecessary trips to the service center.
Feature Enhancements

OTA technology continuously optimizes vehicle performance and introduces new features, constantly improving the product experience.

Intelligent Remote Diagnostics

Early warnings for potential issues enable professional maintenance recommendations, Improving safety and lowering repair costs.

Fault Warning

The intelligent platform remotely diagnoses vehicle faults, enabling rapid issue identification to ensure safe travel.
Proactive Service

Through intelligent diagnosis, for certain faults, AITO will proactively notify customer via AITO service hotline, providing continuous protection for customer

Coverage That Runs the Distance

Every AITO is engineered to perform for years, and covered to prove it. Protection begins at delivery and holds across the systems that carry you.

Battery & Power Protection: 8 years or 160,000 km. Covers the high-voltage battery, motors, and electric drive systems
Comprehensive Coverage: 4 years or 100,000 km. Protection across key vehicle systems, including drivetrain, electronics, and core components.
Genuine Parts Assurance:12 months or 10,000 km. All replacements use certified AITO parts.

Download Warranty Manual

Service That Thinks

AITO Service is built to keep your car at its best. From routine maintenance to over-the-air updates, every visit is handled by technicians trained on AITO systems and components.

REEV Certified Expertise : Technicians trained on range-extender systems, high-voltage batteries and electric drive components.
Genuine Parts : Only certified AITO components, for reliability, safety and long-term value.
Smart Diagnostics : Onboard systems and digital tools identify issues early, often before they are felt.

Download Maintenance Schedule