Privacy Policy
At AITO Auto, operated by PPM (Performance Plus Motors), protecting your privacy is fundamental to our mission. We are committed to handling your personal data with the utmost care and clarity, ensuring you feel confident and informed every time you interact with our showroom, website, mobile app, or services across the UAE.
Information We Collect
We collect information such as your name, contact details (phone number, email address, and postal address), driving habits, vehicle preferences, and interactions with the My AITO app. This may include details you share when booking a test drive, requesting a service appointment, registering interest in a model, subscribing to updates, or contacting our showroom. Our data practices are fully compliant with applicable UAE legal standards and are focused on enhancing your journey with AITO Auto.
Depending on how you interact with us, this may also include:
- Vehicle identification and ownership details for service and warranty purposes
- Location data when using the My AITO app for navigation or vehicle tracking features
- Communication preferences and marketing opt-ins
How We Use Your Information
Your information is secured using advanced encryption technologies and rigorous access restrictions. We regularly refine our security measures to prevent unauthorized access, alteration, or exposure, maintaining the confidentiality and integrity of your data at all times.
We use your information to:
- Process test drive bookings, service appointments
- Provide and personalize features within the My AITO app
- Communicate offers, events, and news relevant to your interests
- Improve our vehicles, services, and digital experiences
- Meet our legal, regulatory, and contractual obligations
Sharing of Information
We never share your personal information with third parties without your explicit consent, except where required by law. Where necessary, we may share limited information with:
- Authorized AITO manufacturing partners for warranty, recall, and product support purposes
- Government or regulatory authorities where required by UAE law
Our practices are designed to give you control and peace of mind, reflecting our dedication to your trust and safety.
Data Retention
We retain your data only as long as necessary to provide our services and comply with our legal obligations. You have the right to access, correct, or delete your personal information at any time through your My AITO account settings or by contacting our support team.
Cookies and Similar Technologies
Cookies and similar technologies help us improve your experience by remembering preferences and analyzing usage patterns on our website and app. You can manage your cookie preferences through your browser settings or within the app at any time.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information, subject to legal retention requirements
- Withdraw consent for marketing communications at any time
- Object to certain uses of your data
Updates to This Policy
Our privacy policy is regularly reviewed and updated to reflect changes in regulations and technology. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions or concerns about your privacy, please reach out to our dedicated privacy officer at:
Email: aito@performanceplusmotors.com
Address: 717 Sheikh Zayed Rd, Exit 40, Al Quoz, Dubai, UAE
We are committed to addressing your inquiries promptly and transparently.